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Frequently asked questions

What are my payment options?

Currently we accept credit card payments via stripe, PayPal and bank payments.

How can I track my package?

Most of our providers offer tracked carrier services.

However, as we add more products new providers are added to our list.

We cannot guarantee moving forward that all providers will provide a tracked carrier service.

For those that do; however, we will forward the tracking number to the email you provide us once the order has been shipped.

Can I change or cancel my order?

The short answer is no.

Once the order has been placed and payment is rendered it is placed in our system and transferred to the artist to begin work or the manufacturer to begin construction.

However, orders go out automatically twice a day to our artists and manufacturers. If you are able to get in touch with us after making the order and before the orders are automatically sent to our manufacturers we will make an effort to cancel the order.

Understand that this is a courtesy and an inconvenience. We respectfully request that our customers refrain from placing an order unless they are certain they want it.

How can I contact customer support?

Our contact form is a standard method used to contact customer support. For potentially expedited responses you can reach out on our other platforms, such as discord.

What is your refund policy?

We do not offer refunds. Much of our work is custom and therefore made-to-order. If a product arrived damaged please defer to our Return Policy below.

What is your return policy?

Some of our products are POD (Print on Demand). Which means that these products are unique and produced only once they are ordered. As such, we are deferring to their return policy to keep things standard and simple.

This means we will not being doing any returns or exchanges based on accidentally ordering the wrong size or item. Likewise, if you change your mind before the order can be halted then we will not make returns or exchanges on said item.

However, if a product arrives damaged or there is a manufacturing error we will honor a replacement or a refund. You must contact us within 15 days of product delivery.

You must submit a clear picture showcasing the issue. If there is an issue affecting multiple products with the same design we will require a short video with both/all of the products affected clearly visible within one frame for confirmation purposes.

We are not responsible for orders in which the shipping details were entered incorrectly or if a customer accidentally orders the wrong size.

Simple Nerd Needs © 2023. All rights reserved.

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